I design experiences for people that balance user-centered goals with business objectives through careful and cost-effective research and design efforts that are measured for success.

People say they like working with me too!

Some of my measurable project results

  • 28%

    Increase in WSJ online print edition views

  • 7%

    Increase in paid subscribers for Fantasy Football

  • 173

    Opportunities discovered to improve customer and employee experiences

  • 20

    Software versions certified and delivered for clinical trials

See a sample of my projects.

My expertise and skills

  • Team Management

  • Research (Qual/Quant)

  • Design Strategy

  • Interaction Design

    (Wireframes & Prototypes)

  • Service Design

  • Design Systems

  • Metrics Strategy

  • Business Strategy (Sales)

  • Workshop Facilitation

  • Cognitive Walk-Throughs

  • Heuristic Evaluation

  • A/B Testing

  • Persona Development

  • Journey Mapping

  • Usability Testing

  • Card Sorting

  • Ethnographic Studies

Some companies I’ve worked with

What people have said about me

  • "I experienced delight working with Robert and his team. He is a consumate experience design leader who brings out the best in clients, stakeholders and partners. He is deeply knowledgable on design, commercially minded and wants to achieve success for all. I would be glad to work with Robert for a 3rd time and more.”

    Lawrence Lipkin

    Head of UX Design for Payments

  • “I had the privilege of collaborating with Robert on a significant financial services client during our tenure at Rightpoint. Robert's exceptional design guidance, proficient team supervision, and client connection rendered him an indispensable figure in our project leadership. He not only nurtured a culture of creativity but also encouraged our integrated team to think outside the box.”

    Michelle Spangenberg

    Director of Data & Analytics

  • “Robert and I worked closely together on a significant digital transformation project. I appreciate Robert's professionalism and approach to his work, responsive to my needs while able to provide the voice of my client based on his thorough contextual research. Robert is extremely personable and relatable, and easy to work - in a variety of settings from 1 on 1, small group, and large group working meetings, both in person and via web conferencing. "

    Wade Baker

    Senior Product Manager VP

  • Robert has a unique ability to bring out the best in his team members. He has an excellent understanding of design principles and is always willing to share his knowledge with others. His guidance has helped our team to deliver exceptional design work that has received high praise from our clients. Robert's team management skills are equally impressive. He has a talent for creating a positive work environment that fosters creativity, collaboration, and growth."

    Courtney Severson-Provido

    Client Partner

  • Robert is a professional. By this I mean, he understands his role and responsibilities. He is a team player and is an expert at what he does. Soft spoken by nature, he chooses his words wisely. His presentation skills are stellar and he commands the room when he speaks. Finally, he is just a very likable guy. He looks at things through a lens of kindness and humility which he displays with everything he does.

    Pat Siervers

    Senior Director, New Business

When I’m not working

I’m learning about birds via Merlin Bird ID.